WATCH — Systems
Server Monitoring & Ongoing Support
Your servers watched day and night by our proprietary platform — events, performance, databases — with a technician who acts before a problem becomes downtime.
The most expensive downtime is the one nobody saw coming. That’s what monitoring is for: noticing before — a disk filling up, a backup silently failing, a service restarting in a loop — and acting while it’s still routine maintenance.
How it works
- A lightweight agent, built by us, installed on the server: outbound-only traffic over an end-to-end encrypted channel, no VPN, no open ports.
- Configurable probes on what matters: system events, performance, services, disk space, databases (SQL Server and PostgreSQL), backup outcomes.
- A technician who answers: alarms don’t land in a mailbox nobody reads — they reach someone who can act, with remote intervention tools already in place.
- Periodic readable reports: what happened, what was done, how the machines are doing. Honest charts, no smoke.
Security first
Every action runs on a double track: reads (diagnostics, logs, metrics) are free and logged; changes require explicit approval. Every executed command stays on record — you always know who did what, and when.
More machines? There’s the orchestrator
For those with more than one server, the platform includes BIA Fleet: an orchestrator that coordinates AI-assisted work across multiple machines in parallel — the same check or maintenance executed on the whole fleet, with a technician supervising and approving. It’s the difference between managing ten servers and managing one, ten times.
Frequently asked questions
What do you install on my server?
A small agent developed entirely by us, running as a system service. It communicates outbound-only over an end-to-end encrypted channel, updates itself, and has a watchdog that restarts it if anything blocks it. No VPN, no inbound ports.
What exactly gets monitored?
Whatever your case needs — Windows event log, performance (CPU, RAM, disks), service status, SQL Server or PostgreSQL queries and health, backups. Probes are configured to measure what matters and produce readable reports, not walls of numbers.
How is this different from the usual monitoring software?
Two things: the technology is ours (no third-party licenses, maximum flexibility) and behind it there isn't just a dashboard with alarms — there's a sysadmin who reads them, interprets them and acts. Monitoring without someone who acts is just an archive of problems.
Can you manage multiple servers or a whole fleet?
Yes. The platform includes an orchestrator (BIA Fleet) that coordinates work across multiple machines at once — every intervention stays logged and changes always require approval. From a single machine to the whole server fleet.